Return & Refund Policy

1. Return Eligibility

At Rodvon Baby Shop, we want you to be happy with your purchase. You may return items within 7 days of delivery if:

• The item is unused, unwashed, and in its original condition.
• All tags and original packaging are intact.
• You have the receipt or proof of purchase.

2. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

• Diapers, wipes, and potty training items.
• Underwear or swimwear (if the hygiene seal is broken).
• Feeding bottles and pacifiers that have been opened.

3. How to Initiate a Return

To start a return, please contact us via WhatsApp or Email with your Order ID and a photo of the item.

4. Refunds & Exchanges

Once we receive and inspect your return, we will notify you. If approved:

• Exchanges: We will ship the replacement item within 48 hours.
• Refunds: Processed via M-Pesa or the original payment method within 3-5 business days.

*Note: Delivery fees are non-refundable unless the item was damaged upon arrival.