Privacy Policy

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our e-commerce website.
• Process your orders, manage payments, and coordinate delivery with our courier partners (Wells Fargo, G4S, etc.).
• Communicate with you regarding order updates or customer support.
• Find and prevent fraud.

Third-Party Data & Security

We value your trust. We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties, except to trusted third parties (like delivery couriers) who assist us in operating our website, so long as those parties agree to keep this information confidential.

Our application adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Shop Assistant (WhatsApp and website chat)

Our automated assistant, which is separate from our team's WhatsApp line, helps you find products, place orders and check on deliveries. You can chat with it on WhatsApp or in the chat window on this website.

On the website, the chat is linked to a random code kept in your browser, and your conversation is stored in your browser so you can pick it up later. Tapping Clear chat removes both. We don't save a profile for website chats; the details you give when ordering are used as described below.

What we save, only if you agree

After your first order through the assistant, it asks whether you'd like it to remember your details. If you reply remember me, we save:

• your WhatsApp phone number, name, email address and delivery address, so you don't have to type them again;
• your baby's approximate age, stored as a birth month so size suggestions stay current as your baby grows (never your baby's name);
• the kinds of products you ask about or buy (for example "Feeding" or "Clothing"), so our suggestions suit you better.

If you don't agree, no profile is saved: the assistant uses your details only to complete that order and forgets the conversation after 30 minutes. So that you can reply pay if a payment doesn't go through, or pay later for an order you asked it to save, the items and delivery details of that order are kept for 7 days and then deleted. Replying delete my data removes them straight away.

How we use it

Only to make shopping with us easier: pre-filling your delivery details, suggesting products that fit your baby's age, and answering questions about your orders. We do not use it to send you promotional messages you haven't asked for, and we never sell it.

Who processes your messages

• WhatsApp (Meta) carries the messages between you and us when you chat on WhatsApp. Website chat messages go straight to our own server.
• NVIDIA provides the AI service that helps the assistant understand your questions. Your questions are sent to it to prepare a reply; your saved details and the personal details you give when ordering are not.
• Paystack processes payments made through links the assistant sends. We never see your card details or M-Pesa PIN.

How long we keep it

We delete your saved details after 12 months without any contact from you. Order records are kept separately, as required for accounting.

Your choices

At any time you can message the assistant:

• my data to see what we have saved about you;
• delete my data to erase your saved details immediately.

You can also email rodvonbabyshop@gmail.com to access, correct or delete your information. These rights come from Kenya's Data Protection Act, 2019. If you're unhappy with how we handle your data, you can complain to the Office of the Data Protection Commissioner (odpc.go.ke).

Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.