Frequently Asked Questions

How long does delivery take?

Nairobi: We offer Same-Day delivery for orders placed before 4 PM. Orders after 4 PM are delivered the next morning.
Outside Nairobi: Delivery typically takes 24 hours via Wells Fargo or G4S.

Can I pay on delivery?

Yes! We accept Payment on Delivery (M-Pesa or Cash) for all orders within Nairobi. For upcountry orders, we require payment before dispatch due to courier policies.

What is your return policy?

We have a 7-Day Return Policy for items that are unused and in original packaging. Note that hygiene items (diapers, wipes, underwear) cannot be returned if opened.

Do you have a physical shop?

Yes, we are located along Moi Avenue, Nairobi CBD. You are welcome to visit us Monday to Saturday, 8:00 AM - 6:00 PM.